Director of Operations

• Set and monitor company-wide goals and KPIs alongside CEO

• Onboard new clients and act as their primary point of contact for business, contract, and billing related questions

• Advise the CEO on key areas of the business including budget and hiring

• Manage team members, contractors, and vendors who support on finance, operations, and customer experience

• Consult with clients on customer experience practices

• Create, implement and manage staff evaluations, goal setting, and benefits

• Create, manage, and maintain the Referral / Affiliate program

Director of Brand Partnerships

• Advise company founder to create and execute strategic plans 

• Collaborate with multiple women-owned businesses through partnerships and joint projects

• Spearheaded the development of sponsorship packages and proposals

• Advise fellow female founders through management of membership community

• Authored 22 blog articles featuring female founders and their companies

• Designed and implemented new pricing strategy for online shopping events that increased revenue by 80%

Co-Founder & Managing Partner

• Represented, consulted, and managed all booking services for the award-winning NYC-based wedding band, The Metropolitan Players

• Facilitated all client management including sales, client maintenance, and client happiness

• Developed marketing strategies and maintained websites and social media accounts

• Interviewed, hired, supervised, and evaluated six employees and 100 contractors

• Advised and created optimized event timelines for each event

• Coordinated with team of vendors both pre-event and on-site during each event

Director of Operations

• Worked directly with company CEO to analyze company data and build both the internal structure and client reach 

• Facilitated weekly company meetings, delegated tasks, and oversaw instructors' duties

• Coordinated all hiring procedures from the search to the final hiring decision

Undergraduate Associate

• Maintained the President's calendar, including meetings, conferences, campus events, and business trip itineraries

• Answered phone calls, managed complaints, scheduled meetings, and performed office duties such as finiling and typing

• Provided prospective students with information and answers pertaining to graduate programs

• Created informational brochures and fliers for the School of Education and Professional Studies