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Erin Coles Operations Strategist & Fractional COO for Service Entrepreneurs Your Right-Hand in Ops & Your Business Bestie Hey there! 👋🏻 I'm Erin, and I'm thrilled you've landed here. I'm your go-to Operations leader, specializing in transforming operations for small businesses in the service industry. With a vibrant background spanning music, entertainment, the wedding sector, digital marketing, beauty, non-profit, and web development, I bring a wealth of versatile experience to the table. ​ Passionate about empowering women-owned businesses and working with mission-driven organizations, I'm not just about streamlining operations—I'm about making a meaningful impact. ​ As an entrepreneur for over 11 years, a proud Mama of 2 and a certified "plate filler," I understand the juggle of balancing work, family, and multiple passions and projects. I'm here to be your right hand, and to help elevate your business to the next level. From general operations to HR to brand partnerships and customer happiness, consider me your all-in-one solution to operational excellence! ​ Let's roll up our sleeves and turn your operational challenges into success stories. Ready to get started? Let's Chat I streamline your operations, freeing you to focus on your zone of genius Customized Solutions Although many small businesses face similar challenges, there's no "one-size-fits-all" solution when it comes to operations! ​ The first step is to schedule a call with me, where we'll chat about your challenges, and discuss your needs and budget. Then I'll put together a custom proposal for you based on our discussion. I can do anything from a 60-minute consultation call to a long-term fractional COO contract. Schedule a Time with Me! LET’S CONNECT Name Email Subject Message Submit Thanks for submitting!

MY EXPERIENCE An enthusiastic and driven former entrepreneur, I am on a mission to leverage 10+ years of experience in managerial and administrative people-centric roles. An innovative self-starter, I enjoy working alongside others to take a company to the next level. Not only have I successfully started and managed my own business, I have also worked directly with other founders and executives to implement strategies to grow their businesses. I thrive in an impact-driven company where personal growth is a priority. I love to challenge myself. Visit my LinkedIn Profile Work Experience Director of Operations Audrey Digital | January 2022 - Present Set and monitor company-wide goals and KPIs alongside CEO Onboard new clients and act as their primary point of contact for business, contract, and billing related questions Advise the CEO on key areas of the business including budget and hiring Manage team members, contractors, and vendors who support on finance, operations, and customer experience Consult with clients on customer experience practices Create, implement and manage staff evaluations, goal setting, and benefits Create, manage, and maintain the Referral / Affiliate program Director of Brand Partnerships We Are Women Owned | November 2019 - Present Advise company founder to create and execute strategic plans Collaborate with multiple women-owned businesses through partnerships and joint projects Spearheaded the development of sponsorship packages and proposals Advise fellow female founders through management of membership community Authored 22 blog articles featuring female founders and their companies Designed and implemented new pricing strategy for online shopping events that increased revenue by 80% Co-Founder & Managing Partner Pro Arts Management & Consulting LLC | March 2013 - December 2021 Represented, consulted, and managed all booking services for the award-winning NYC-based wedding band, The Metropolitan Players Facilitated all client management including sales, client maintenance, and client happiness Developed marketing strategies and maintained websites and social media accounts Interviewed, hired, supervised, and evaluated six employees and 100 contractors Advised and created optimized event timelines for each event Coordinated with team of vendors both pre-event and on-site during each event Director of Operations New York Speech Coaching | January 2013 - May 2014 Worked directly with company CEO to analyze company data and build both the internal structure and client reach Facilitated weekly company meetings, delegated tasks, and oversaw instructors' duties Coordinated all hiring procedures from the search to the final hiring decision Undergraduate Associate State University of New York at Potsdam, Office of the President & Provost | August 2008 - December 2012 Maintained the President's calendar, including meetings, conferences, campus events, and business trip itineraries Answered phone calls, managed complaints, scheduled meetings, and performed office duties such as finiling and typing Provided prospective students with information and answers pertaining to graduate programs Created informational brochures and fliers for the School of Education and Professional Studies Volunteer Experience Vice Chair of the Leadership Council Million Dollar Women | October 2017 - June 2021 Board Member Million Dollar Women Fund (Non-Profit) | January 2021 - Present Education Harvard Business School Online Certificate in Organizational Leadership | Completed April 2023 Metropolitan College of New York Masters of Business Administration (MBA) | Graduated May 2016 State University of New York at Potsdam BS in Business Administration BA in Theater (Arts Therapy Minor) | Graduated 2012

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ALL THE INFO In a Nutshell I believe that being candid and authentic are key to thriving in today’s virtual world. My blog is a place where celebrating one’s personality, sense of humor, and heart are at the core of my site’s mission. Connecting with the world is what brought me to start erincoles. Ever since I launched this project, the blog has been thriving and has quickly gained a loyal following. To see what I’ve been up to, browse my site, learn more about what makes me tick and find out what excites and interests you, as well.